Q.2 A. While traditional ethics has focussed on notions of justice, fair allocation and obligations, ethics of care emphasise maintaining connectedness and promoting care. Which of the above two ethical perspectives is more suitable for guiding ethical decision making in the context of public services. Explain your position with suitable examples. (150 words, 10 marks) B. What does the term "quality" mean in service delivery. What are the components of service quality and indicate ways and means for ensuring total quality in terms of efficiency, economy and effectiveness? (150 words, 10 marks)

The spine toppers built

1. Open

   • Define the key term first
   • Context-hook opening

2. Build

   • Numbered enumeration
   • Directive-mirroring headers
   • Mechanism as arrow-chain

3. Close

   • Verdict conclusion
   • Forward-looking close

constructionMoves they converged on

• Numbered enumeration65% of answers

  Enumerate points as a numbered list.

• Example as evidence58% of answers

  Tag a concrete example explicitly as evidence.

• Verdict conclusion45% of answers

  End with a clear verdict.

• Thinker / quote as authority42% of answers

  Invoke a thinker or quote as authority.

• Define the key term first40% of answers

  Open by defining the central term.

• Directive-mirroring headers26% of answers

  Headers that mirror the question's directive.

• Static → current linkage19% of answers

  Link the static topic to a current event.

• Forward-looking close18% of answers

  Close on a forward-looking, aspirational note.

stairsEvidence toppers carried (per answer)

account_treeCase anatomy · Public service values

• Chosen option97% of toppers
• Justification96% of toppers
• Ethical issues95% of toppers
• Stakeholders78% of toppers
• Options76% of toppers
• Values in conflict70% of toppers