How toppers approached this question
2. (a) The Citizens' Charters initiative was a response to the quest for solving the problems, which a citizen encountered, day in and day out, while dealing with the organisations providing public services. But the introduction and implementation of Citizens' Charters in the government of India has been difficult due to the old bureaucratic set up and the rigid attitudes of the work force. Discuss the major obstacles that have been encountered in implementing the Citizens' Charter initiative.
How toppers built answers of this type: the structure spine and the moves they converged on. Aggregated across real past-paper answers for this paper and directive, not this one question, so no question-specific evidence is shown. No answer text is reproduced.
The topper method
The spine toppers built
Open
- Define the key term first
- Context-hook opening
Build
- Numbered enumeration
- Directive-mirroring headers
- Both sides before the verdict
Close
- Verdict conclusion
- Forward-looking close
Moves they converged on
- Numbered enumeration65% of answers
Enumerate points as a numbered list.
- Define the key term first63% of answers
Open by defining the central term.
- Example as evidence57% of answers
Tag a concrete example explicitly as evidence.
- Verdict conclusion55% of answers
End with a clear verdict.
- Directive-mirroring headers37% of answers
Headers that mirror the question's directive.
Evidence toppers carried (per answer)
Case anatomy · Public service values
- Chosen option97% of toppers
- Justification96% of toppers
- Ethical issues95% of toppers
- Stakeholders78% of toppers
- Options76% of toppers
- Values in conflict70% of toppers
Write your own answer to this question
Mark my answer freeMethod is derived from real past-paper answers as anonymized aggregate signal. Construction moves and counts, never copied answer text.